DNA Testing for Smart Life Choices

Frequently Asked Questions

What does TheMakingsofMe™ offer?

Our goal is to promote and enable consumers' exposure to their personal DNA makeup. We focus on the soft and the fun sides of genetics knowledge and applications, which may help our customers to improve their life style and their recreational habits.
We commit to excellence and quality delivery of our products, while securing and protecting the privacy of our customers.

How do I order the test and how does it work?

To order one of our tests or our bundles, choose "Add to Cart" in the product page and complete the simple checkout process.
Once your order is confirmed, we will send you our DNA kit via USPS. In the kit, you will find everything necessary for taking an inner cheek sample from your mouth (using a buccal swab). You will then seal the swab in a special plastic bag and send it back to us using the enclosed pre-billed return envelope. It is a very simple, fast, accurate and absolutely painless method.

What is included in your DNA Collection Kit?

  • A DNA sample collection kit (buccal swab kit).
  • Instructions on how to use the DNA sample collector.
  • A return envelope and shipping label addressed to our premises.

Who can buy our tests?

Our tests can be ordered from anywhere in the world. You must be of legal age in accordance with the laws of the country / region in which you reside
(1) For ordering the tests and to view the results published in our site for yourself
(2) For ordering the tests and to view the results published in our site for anyone for whom you have legal authority to agree

Are my samples and results safe?

Our laboratories are equipped with the most modern technologies and analysis systems; the lab is CLIA certified and uses one of the world's most advanced genetic analysis software. Once your sample reaches our lab, we extract your DNA to determine your results. Your test results will be sent back to you by whatever means you chose on the original application form—you can either have them emailed to you, or you can login to our secured web site to retrieve them.
Our system and methodology for determining your DNA factors are confidential and secured.

When do I receive the results?

We guarantee you will receive your results within 4-6 weeks from the day we receive your return envelope.

How can I pay?

On-line payments can be made from anywhere in the world by using our secure credit card payment service through PayPal (you do not have to register with PayPal to use your credit card). PayPal payments are accepted as well.

Can I cancel my order and get a refund?

You will be charged upon order submission. Once payment has been approved, we will start processing your order and send you the Map My DNA collection kit. Should you wish to cancel your order, all you need to do is mail a cancellation request to our customer service department. They will confirm the reception of your request and notify you of your refund status according to the following refund policy:
  • If your cancellation request is received after we have started processing your order, but prior to the dispatch of the DNA collection kit, you are entitled to a full refund minus $10 handling fee. Refunds will be processed within 30 days of your confirmed cancellation.
  • If the DNA collection kit has been already mailed to you, we cannot offer you a refund. However, should you decide to terminate your account with us, you may do so by contacting us at any time.

Where do I enter my promotional discount code?

You can enter your promotional code in the Checkout step of your order. The discount will then be applied to your order.

For how long will I have access to my account?

You will have access to your account as long as you do not send us a request to terminate it. We reserve the right to charge additional fees for special future features to the website. We will not charge any additional fees without your consent!

What is included in the test results report?

The test results report will include a list of markers (indicators) relevant to the test along with your matched results. This will be followed by a brief, user-friendly explanation on each marker result.

How reliable is the information provided to me?

The information provided by us consists of contemporary scientific studies published and reviewed by the most reliable sources available today. These studies are also reviewed by our own experts before being implemented in our lab tests. It is important to understand that these studies rely on statistical measures and are not deterministic. Other factors such as environment, life style etc. can highly affect the phenotype (trait).

Who can view the information in my account?

Our data is highly protected, and your personal and private information is kept confidential. Only you can view your results. It is your own personal choice if you decide to share it with others; we will not share your results with anyone else. For more details, please read our privacy policy.

 

 
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